Shipping Snafu
I just wanted to pop in really quickly to address an issue that impacted several dozen packages we shipped out Monday.
It would appear that a majority of the packages that were picked up yesterday were scanned by the driver as "delivered" rather than "received." As a result, you may have received a notification that your package was delivered to an Ohio address. That address is my local post office. I checked in with my post office this morning and they assured me that the incorrect original scan will not impact the delivery of the packages to their intended destinations. All domestic packages should be delivered as normal in the next few days. I am so sorry for any confusion this may have caused.
All current orders have been packed and the last batch will go out tomorrow morning.
Enjoy the rest of your week and I'm going to go take a nap.
Thank you so much for the info. My package was delivered in a timely manner. Love your products!
Hello again! I just posted a question about the pom-poms, and have found my answer!! The first time I searched I did not have a – between the words!! silly me!! Thank you!!!
I have now ordered the all bundled up hats and stockings, as well as all the hearts! My last order was for the bunnies and basket. I am wondering about two things. My stocking die came with an inspiration guide. I am wondering if there is also a video for this one? Also, in the video some of the hats have pom-poms. Do you have directions or a kit for those?
Thank you so much! I can’t wait to get stitching!!
Thank you so much for letting us know. Now I can relax and patiently wait for my order. As stressful as it was for customers, I’m sure it was extremely stressful for you. This release looks grand; it is worth the wait.